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Return to shopShopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders and access exclusive offers.
Payment Information
We currently accept secure online payments via Online Banking (FPX) and direct Bank Transfer through our trusted third-party payment provider, Billplz.
Yes. All payment transactions on SKBRANDS.my are processed securely through our trusted third-party payment provider, Billplz.
We do not store or have direct access to your full payment card details. Payment information is protected using secure encryption and security protocols provided by the payment gateway.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Support
Due to hygiene and food safety regulations, all food products sold on SKBRANDS.my are generally non-returnable and non-refundable once shipped.
However, replacements or refunds may be considered for selected cases such as:
- Wrong item received
- Missing item
- Damaged item during delivery
- Expired product received
All requests are subject to review and approval based on our Delivery, Return & Refund Policy.
Please contact our support team within 24 hours of receiving your order and provide clear photos of the item, packaging and shipping label for review.
All requests are subject to assessment and approval.
Order changes or cancellations may only be possible before the order has been processed or shipped.
Once an order has been packed or handed over to the courier, modifications may no longer be available.
Estimated delivery timelines are:
- West Malaysia: 1–5 working days
- East Malaysia: 3–10 working days
Delivery times may vary depending on courier operations, public holidays, weather conditions and delivery location.